viiph Privacy Policy

1 Who We Are and How to Contact Us

viiph operates the online gaming platform accessible at viiph.net, providing casino games, sports betting, bingo, and related entertainment services to players in the Philippines. viiph acts as the data controller in respect of the personal data collected through the platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you may contact our Data Protection Officer by email at: [email protected]

Please note that this email address is provided as plain text for reference only. To contact us, please copy the address into your email client, or use the live chat feature available on the viiph platform for the fastest response.

viiph is committed to responding to all privacy-related inquiries within five (5) business days of receipt.

2 What Personal Data We Collect

viiph collects the following categories of personal data from players:

2.1 Registration and Identity Data:

• Full legal name as it appears on a government-issued ID
• Date of birth (to verify the 21+ age requirement)
• Philippine mobile number (Globe, Smart, or DITO)
• Email address (where provided)
• Username and encrypted password
• City or region of residence within the Philippines (e.g., Metro Manila, Cebu, Davao)

2.2 Identity Verification Data:

• Government-issued photo ID (e.g., PhilSys ID, passport, driver's license, SSS/GSIS card)
• Proof of address documents where required
• Selfie or facial verification image where required for enhanced verification

2.3 Financial and Transaction Data:

• GCash or PayMaya account number (last digits only, for verification purposes)
• Bank account details where bank transfer is used (BPI, BDO, Metrobank, and others)
• Deposit and withdrawal transaction history
• Wagering and gaming activity records

2.4 Technical and Usage Data:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Session duration and login timestamps
• Pages visited and features used within the platform
• Cookies and similar tracking data (see Section 9)

2.5 Communications Data:

• Records of communications with viiph customer support, including live chat transcripts
• Feedback, complaints, and dispute records

3 How We Collect Your Data

viiph collects personal data through the following means:

• Directly from you when you register an account, complete identity verification, make deposits or withdrawals, contact customer support, or participate in promotions
• Automatically through your use of the viiph platform, including through cookies, server logs, and analytics tools that record technical and usage data
• From third-party payment processors such as GCash, PayMaya, and banking partners, who may share transaction confirmation data with viiph to facilitate payment processing
• From identity verification service providers where enhanced KYC (Know Your Customer) checks are required by applicable regulations

viiph does not purchase personal data from data brokers or third-party marketing lists.

4 Why We Use Your Personal Data

viiph uses the personal data we collect for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your player profile on the viiph platform
• Age verification: To confirm that you meet the 21+ age requirement mandated by Philippine regulations governing online casino-style gaming
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods
• Platform operation: To provide access to games, process bets, calculate winnings, and maintain accurate account balances
• Customer support: To respond to your inquiries, resolve disputes, and provide assistance through live chat and other support channels
• Regulatory compliance: To comply with anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and other applicable Philippine regulations
• Responsible gaming: To monitor gaming patterns and identify players who may be at risk of problem gambling, and to administer self-exclusion and other responsible gaming tools
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats
• Platform improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the viiph platform
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications

5 Legal Basis for Processing

viiph processes your personal data on the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to when registering your viiph account, including account management, payment processing, and game operation
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML obligations, KYC requirements, and age verification mandates
• Legitimate interests: Processing necessary for viiph's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests
• Consent: Processing based on your explicit consent, including the sending of marketing communications. You may withdraw your consent at any time by contacting viiph support or updating your account preferences

6 Sharing Your Personal Data

viiph does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and in accordance with this Privacy Policy:

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors, solely to facilitate the processing of deposits and withdrawals on your behalf
• Identity verification providers: Third-party KYC service providers who assist viiph in verifying player identities and complying with regulatory requirements
• Technology and hosting providers: Cloud hosting and infrastructure providers who store and process data on viiph's behalf under strict data processing agreements
• Regulatory and law enforcement authorities: Philippine government agencies, including the Anti-Money Laundering Council (AMLC) and other competent authorities, where viiph is legally required to disclose information
• Professional advisors: Legal, accounting, and compliance advisors who are bound by professional confidentiality obligations

All third parties with whom viiph shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

viiph does not transfer your personal data outside the Philippines except where required by law or where adequate data protection safeguards are in place.

7 Data Retention

viiph retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulation. The following retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and KYC regulatory requirements
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction, as required under Philippine financial regulations
• Customer support communications: Retained for three (3) years from the date of the communication, or longer where relevant to an ongoing dispute or legal matter
• Technical and usage data: Retained for up to twelve (12) months from collection, unless required for longer periods for security or fraud investigation purposes
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, viiph will securely delete or anonymize that data.

8 Data Security

8.1 Technical Measures. viiph implements industry-standard technical security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the viiph platform
• Encryption of sensitive data at rest, including payment details and identity documents
• Firewalls, intrusion detection systems, and regular security monitoring
• Multi-factor authentication options for player accounts
• Regular security audits and vulnerability assessments

8.2 Organizational Measures. Access to personal data within viiph is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.

8.3 Data Breach Response. In the event of a personal data breach that poses a risk to your rights and freedoms, viiph will notify the National Privacy Commission (NPC) of the Philippines within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay where required by law.

8.4 Your Responsibility. While viiph takes all reasonable steps to protect your data, you are also responsible for maintaining the security of your viiph account. Please use a strong, unique password and do not share your login credentials with anyone.

9 Cookies and Tracking Technologies

viiph uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. The following types of cookies are used on viiph:

• Strictly necessary cookies: These cookies are essential for the viiph platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Functional cookies: These cookies remember your preferences and settings, such as your preferred language and display options, to provide a more personalized experience on viiph.
• Analytics cookies: These cookies collect anonymized information about how players use the viiph platform, such as which pages are visited most frequently. This data helps viiph improve the platform experience. Analytics data is aggregated and does not identify individual players.
• Security cookies: These cookies help viiph detect and prevent fraudulent activity, unauthorized access attempts, and other security threats.

viiph does not use advertising or third-party tracking cookies for the purpose of serving targeted advertisements on external websites.

You can manage or disable cookies through your browser settings. Please note that disabling strictly necessary cookies may affect your ability to use certain features of the viiph platform. For instructions on managing cookies in your browser, refer to your browser's help documentation.

10 Your Rights as a Data Subject

Under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, you have the following rights in relation to your personal data held by viiph:

• Right to be informed: The right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy
• Right of access: The right to request a copy of the personal data viiph holds about you
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data held by viiph
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to viiph's legal retention obligations
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated

To exercise any of the above rights, please contact viiph's Data Protection Officer via the live chat feature on the platform or by email at [email protected]. viiph will respond to all data subject requests within fifteen (15) business days. In some cases, viiph may need to verify your identity before processing your request.

11 Children and Minors

The viiph platform is strictly intended for individuals who are twenty-one (21) years of age or older. viiph does not knowingly collect personal data from individuals under the age of 21.

If viiph becomes aware that personal data has been collected from a person under 21 years of age, that account will be immediately closed, any deposits will be returned, and all associated personal data will be deleted from our systems as soon as reasonably practicable.

If you are a parent or guardian and believe that your child has registered on the viiph platform, please contact us immediately at [email protected] so that we can take appropriate action.

12 Changes to This Privacy Policy

viiph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, viiph will notify registered players via the mobile number or email address associated with their account, or by displaying a prominent notice on the platform.

The date of the most recent revision is displayed at the top of this page. Your continued use of the viiph platform following the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how viiph protects your personal data. If you have any questions about changes to this policy, please contact our support team via live chat or at [email protected].